Insights
Discovery before solution design.
Notes for implementation partners on stakeholder interviews, requirements, dormant client accounts and the business logic that technical scoping can miss.
Services
Business analysis for implementation teams
Looking for client-facing BA capacity rather than an article?
Requirements
Requirements gathering is not the same as understanding the business.
Why a correct stakeholder request can still produce the wrong system requirement.
Read →CRM discoveryCRM discovery questions that go beyond fields and workflows.
Questions for tracing customer events, decisions, commitments, handoffs and exceptions.
Read →Account developmentHow to reopen a dormant B2B client account without “checking in”.
Start from what changed in the client's business, not from what you want to sell.
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